Upcoming public programs
Leadership
SLII® is the most widely taught leadership model in the world. It teaches leaders to use the appropriate leadership style in response to the needs of the person and the situation. Our new learning design—The SLII Experience™—uses game-changing techniques that immerse learners in SLII® quickly, deeply, and effectively. In this program, you will learn a new language for leadership that will help you increase the quality and quantity of conversations you have with your team members, accelerate their development, increase their performance, and support autonomy. Becoming a leader understanding a situation will allow you to partner with those you lead, giving them what they need to succeed.
Diagnose the development levels of employees and choose the appropriate leadership. Increase the frequency and quality of conversations about performance and development. Create a communication model for all levels of the organisation to support cultural change and move toward a high-performance organisation. Become a flexible leader who is highly skilled at goal setting, coaching, performance evaluation, active listening, feedback, and proactive problem solving. Increase individual and organisational accountability by linking goals and planned intentions to an action plan.
- Leaders of all levels
- Executives
- Individuals in leadership roles
Upcoming programs
November 11 - 15, 2024 | F2F SYDNEY + Train the Trainer
February 11 - 12, 2025 | F2F PERTH
February 17 - 21, 2025 | F2F SYDNEY + Train the Trainer
February 24 - 25, 2025 | F2F BRISBANE
March 17 - 21, 2025 | F2F MELBOURNE + Train the Trainer
May 15, 2025 | VIRTUAL
July 21 - 25, 2025 | F2F SYDNEY + Train the Trainer
August 11 - 15, 2025 | F2F MELBOURNE + Train the Trainer
September 10, 2025 | VIRTUAL
November 10 - 14, 2025 | F2F SYDNEY + Train the Trainer
November 17 - 21, 2025 | F2F MELBOURNE + Train the Trainer
Performance
Practical Performance Conversations is a program designed to learn and practice the four skills and four conversations aimed at improving and increasing confidence and trust in conversations regarding performance.
Many current performance conversations focus too much on holding people accountable for past behaviour at the expense of improving current performance and to grow people for the future. In contrast, regular and consistent conversations discussing performance and development changes the focus to one focused on the future for building capabilities in people.
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With this background, we provide participants with the knowledge and skills for carrying out the four essential conversations predictably and consistently. Participants learn and practice the four performance conversations skills:
- Listen to Learn – focus on what the other person is saying;
- Inquire for Understanding – ask open ended questions focusing on moving forward;
- Tell Your Truth – avoid blame or judgement as you focus on moving forward; and
- Express Confidence – highlight previous qualities and skills and offer support as needed.
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Not only do participants learn and practice the conversation skills, they also receive a Practical Performance Conversations toolkit to access and continue to use post program, enabling increased confidence and capability for managers and increasing levels of trust with team members.
Then by combining 2 corresponding performance conversation skills we can then practice the four conversations are as outlined below:
- Goal setting – collaboratively discussing and refining ‘what a good job looks like’;
- Praising – ensuring recognition is provided for correct behaviours and results;
- Redirecting – providing a path to shift back towards the goal, when behaviours or results are not meeting expectations; and
- Wrapping Up – the process of discussing what happened and what have we learnt from the experience.
Our Practical Performance Conversations training program is designed for managers responsible undertaking performance reviews of their direct reports, peers and employees.
Upcoming programs
November 14, 2024 | VIRTUAL
May 21, 2025 | VIRTUAL
November 4, 2025 | VIRTUAL
Team Leadership
This program teaches leaders how to form and manage high performing teams. Participants are taught how to use team chartering to get groups off to a good start and how to diagnose the needs of their team at each development level.
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A team's success can be directly attributed to the team leader's ability to synchronise team members and help them move through predictable stages of development. Knowing and understanding the behaviours of effective leaders and the stages of team development helps organisations ensure success even in the most complex team situations.
This one-day program takes an innovative and flexible approach to complex team issues through a powerful five-step approach. Participants gain tools and learn processes to synchronise team members faster and more successfully to encourage collaboration and better problem solving. Additional modules are available based on team and organisational need and can be added to expand the training session to a two- or three-day design
Build Trust, Collaboration. Solve Problems
- Learn the behaviours of effective leaders and members
- Embrace and practice accountability
- Improve productivity in current work teams
- Jump-start existing teams that are floundering
- Understand team dynamics, or the patterns of behaviour that occur within a team, to ensure success
Leaders, internal coaches, and Human Resource professionals who have the responsibility for achieving business goals through more effective teamwork can benefit.
Registration includes workshop and materials.
Upcoming programs
February 13, 2025 | F2F PERTH
July 31, 2025 | VIRTUAL
Self Leadership
Imagine the power that could be unleashed if your people had the confidence and motivation to diagnose their own needs, and then actively seek the leadership they need to be successful. Blanchard's Self Leadership workshop develops the mindset and skills in contributors that foster greater accountability, higher performance, increased innovation and accelerated development.
- SLII® - learn the world’s most popular leadership model, taught from the perspective of the self leader rather than the manager
- Assumed Constraints - learn to recognise those perceived barriers that can be transcended or avoided
- Points of Power—learn the five sources of power at work and how each can be activated to help achieve goals and experience greater autonomy and competence
- Proactive Conversations—learn how to seek the direction and support you need; learn how to proactively conduct One on One Conversations with their manager, in which you prepare the agenda
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Tools also included are:
- The SLII® App—a mobile app that helps learners master SLII® and decide what they need most in each situation
- One on One Worksheet—a tool that guides self leaders through regular, well-planned One on One Conversations with their manager
- Perceptions of Self Leadership Questionnaire—a tool that compares participants’ perceptions with those of their manager in seven key areas of self leadership
This one-day workshop is designed for individual contributors, managers, and senior leaders seeking to be more productive and satisfied at work. It is particularly valuable to anyone who reports to managers trained in SLII®.
Registration includes workshop and materials.
Upcoming programs
Frontline Leadership
Becoming a first-time manager is one of the most challenging transitions, with the new manager’s future and their team’s productivity in the balance. Even managers with some experience may have never had training in the core skills and conversations which are critical to success. The Frontline Leadership (Blanchard Management Essentials) training program builds on the time-tested secrets of The New One Minute Manager® and introduces the conversations and skills first-time managers, and all managers, need to achieve success quickly and build positive relationships with their teams.
- Compare and contrast the workplace roles of an individual contributor and manager and identify the new mind-set required for making the transition.
- Learn the Four Core Conversations based on the secrets of The New One Minute Manager: Goal Setting, Praising, Redirecting and Wrapping Up.
- Gain skills needed to boost relationships and work well with others based on our time-tested coaching model: Listen, Inquire, Tell Your Truth, and Express Confidence (LITE).
- Practice the Essential Skills and the Four Core Conversations using real-work situations.
First-time managers, experienced managers, any manager wishing to refresh people leadership skills, and those considering a transition into management.
Upcoming programs
Change
Change in organisations is often disruptive. But we know how to get you from where you are to where you need to be.
Leading People Through Change® teaches your leaders at all levels how to lead successful change initiatives. Leaders learn how to identify and address the predictable questions employees have and how to resolve their concerns to increase their buy-in and commitment.
Leading People Through Change is based on our 30 years of change leadership consulting experience. The solution also leverages academic research that finds that people are less resistant to change when they have opportunities to share their concerns and receive the appropriate leadership.
The most successful companies are agile and embrace change as part of Their culture to stay ahead of the competition. When your managers know how to effectively create change, they anticipate resistance, proactively address concerns, and increase buy-in to ensure a successful change implementation and move your organisation forward.
- Increase buy-in and resilience - Managers who can diagnose and address the predictable concerns of their team members can reduce resistance and increase buy-in and commitment to the change.
- Get results faster - When organisational development and change initiatives are well-managed and effective, it builds momentum toward key organisational goals.
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Build change leadership capability - Successful companies that build the capacity to change into their culture develop resilience and can implement change on an ongoing basis.
Leading People Through Change® is delivered face-to-face or virtually. It can be delivered to an intact team working on a specific change initiative or as an open-enrollment format to build change leadership capability across your organisation. No matter how it’s delivered, your leaders will be getting critical work done as they learn.
This program is designed for intact teams and their leaders, executives, managers and organisation’s high potentials.
Registration includes workshop and materials.
Upcoming programs
December 4, 2024 | VIRTUAL
June 24, 2025 | VIRTUAL
December 4, 2025 | VIRTUAL
Coaching
Coaching Conversations, also known as Coaching Essentials, delivers the critical skills needed to enable leaders at all levels to have efficient, effective coaching conversations with their team members. The workshop provides a structured framework that ensures these interactions are focused on key areas of need, and result in clear action and accountability. Participants are provided with tools and resources that not only facilitate their workshop learning, but sustain that learning while it is being put into practice in the workplace.
- Adopt the proper mind-set for coaching
- Increase the quality of conversations
- Accelerate individual and team progress toward objectives
- Create an environment of trust that nurtures the development of others
- Leverage four coaching skills that develop self-reliance in others
- Apply the four-step coaching process that results in clear agreements and action
- Identify when coaching is needed to help others reach a higher level of performance
This workshop is appropriate for all those with people leadership responsibilities.
Registration includes workshop, materials.
Upcoming programs
April 3, 2025 | VIRTUAL
May 28, 2025 | F2F SYDNEY
Trust
Building Trust gives participants a simple yet powerful framework for understanding how trust is built and destroyed at work. The program helps people become conscious of the behaviours that influence trust and shows how to build and sustain trust effectively.
Healthy productive relationships have one thing in common—they are all built on a solid foundation of trust. High levels of trust in personal, team, and organisational relationships allow creativity, productivity, efficiency, and innovation to flourish. Understanding how to talk about trust and learning effective strategies to build trust can revive and nurture relationships which fosters a trusting culture. Our half—day Building Trust program is built on the ABCD Trust ModelTM and over 30 years of research. It is a simple yet powerful tool that teaches the four elements of trust that are critical to creating and sustaining trustful relationships. Participants gain awareness of and sensitivity to the behaviours that influence trust and learn how to build and sustain trust effectively. This easy-to-learn model provides a common language for individuals and organisations to improve the level of trust in all relationships.
The Positive Impact of Trust
- Increases Performance
- Retains Your Talent
- Drives Creativity and Innovation
- Creates Collaboration
Trust is a fundamental part of all healthy relationships, so this program is designed for individuals, leaders, and teams who want to have more trustful relationships while positively impacting organisational productivity and morale.
Upcoming programs
June 11, 2025 | VIRTUAL
June 26, 2025 | VIRTUAL
September 4, 2025 | VIRTUAL
Diversity Equity and Inclusion
A Proven Path to Develop Courageous Inclusion Courageous Inclusion moves learners beyond awareness and motivation and helps participants figure out where they are with regards to DEI issues and what they must do to become a more active and engaged force for inclusion. We started with the remarkable developmental continuum of Jennifer Brown, author of How to Be an Inclusive Leader and founder and CEO of Jennifer Brown Consulting, a certified woman- and LGBT-owned global diversity and inclusion consulting firm. Combining that with Blanchard’s decades of work teaching millions of leaders how to grow and change using a development continuum, we are uniquely positioned to help organisations advance toward a more inclusive ideal.
Many organisations are looking to improve the diversity, equity, inclusion, and belonging initiatives across their workforce. Courageous Inclusion is aimed at any organisation that wants to create more inclusion and belonging in their culture.
- Understand the benefits of diversity and inclusion
- Embrace the Courageous Inclusion mindset
- Recognise the four stages of the Courageous Inclusion model
- Create a personal action plan to improve inclusivity
- Managers
- Individuals
- Teams
- Executive Leaders
Upcoming programs
May 6, 2025 | VIRTUAL
DISCovering Self and Others
A Proven Path to Develop Courageous Inclusion Courageous Inclusion moves learners beyond awareness and motivation and helps participants figure out where they are with regards to DEI issues and what they must do to become a more active and engaged force for inclusion. We started with the remarkable developmental continuum of Jennifer Brown, author of How to Be an Inclusive Leader and founder and CEO of Jennifer Brown Consulting, a certified woman- and LGBT-owned global diversity and inclusion consulting firm. Combining that with Blanchard’s decades of work teaching millions of leaders how to grow and change using a development continuum, we are uniquely positioned to help organisations advance toward a more inclusive ideal.
Many organisations are looking to improve the diversity, equity, inclusion, and belonging initiatives across their workforce. Courageous Inclusion is aimed at any organisation that wants to create more inclusion and belonging in their culture.
- Understand the benefits of diversity and inclusion
- Embrace the Courageous Inclusion mindset
- Recognise the four stages of the Courageous Inclusion model
- Create a personal action plan to improve inclusivity
- Managers
- Individuals
- Teams
- Executive Leaders
Upcoming programs
Psychological Safety
Learn to Thrive – not Survive
Proven, Practical and Profound way to learn a mind set and skill set for developing psychological safety at work and in life.
Leaning into change (35 minute elearning)
When you lean into change, you build your adaptability and with this you develop a mind set and skill set to perceive change differently. Change and how individuals respond to it can be a significant cause of stress, leading to decreased personal well-being and workplace productivity. But without change, businesses can’t innovate, grow, or evolve. To confidently address the increasing pace of technological and societal change, it’s critical we gain the skills necessary to navigate change successfully.
This online program helps participants to improve their ability to adapt to change, starting with how to practice mindfulness. By learning to sense their physical and emotional responses to change, they can pause to accept that response, then move forward intentionally. This acknowledgment enables people to tell themselves a different story about their ability to move toward change. The course builds upon this foundation of mindfulness to show learners how to harness their curiosity, courage, and resilience to adopt change.
Leaning into change (35 minute elearning)
When you lean into change, you build your adaptability and with this you develop a mind set and skill set to perceive change differently. Change and how individuals respond to it can be a significant cause of stress, leading to decreased personal well-being and workplace productivity. But without change, businesses can’t innovate, grow, or evolve. To confidently address the increasing pace of technological and societal change, it’s critical we gain the skills necessary to navigate change successfully.
This online program helps participants to improve their ability to adapt to change, starting with how to practice mindfulness. By learning to sense their physical and emotional responses to change, they can pause to accept that response, then move forward intentionally. This acknowledgment enables people to tell themselves a different story about their ability to move toward change. The course builds upon this foundation of mindfulness to show learners how to harness their curiosity, courage, and resilience to adopt change.
Building Trust (4 hour virtual session)
The level of trust employees have with colleagues or a leader determines how well they work together, listen to one another and rely on each other to get things done. Successful and healthy workplaces are built on a foundation of trust. When work relationships are founded on trust, we experience improved communication, greater innovation and resilience overall. But when trust is diminished or low, we are unable to practice mindfulness, wellbeing and satisfaction decreases.
Yet many people are unaware of the actions that build or erode trust. Participants learn how to build trust and, if it’s been broken, how to repair it. This proven and practical approach is easy to learn, easy to remember, and most importantly easy to use on the job. The elements of trust (ABCD) form a common language for people to talk about trust without fear. By using the trust Model, participants are able to look at their relationships, focus on the aspects of those relationships that need repair and have a conversation to improve the situation. Understanding what behaviours lead to high trust is the first step in developing higher trust with others.
Overcoming Conflict (4 hour virtual session)
Does this sound familiar? When a challenging topic or conflict arises, natural defences and survival instincts kick in, making open and honest dialogue difficult. When this happens, people can be either overly cautious, don’t speak openly, or they get defensive and argumentative.
Some people feel comfortable leaning into conflict, whilst others prefer to avoid situations of conflict. Understanding your natural tendencies (to ‘win’ or ‘minimise’ in conflict situations) is a first step in understanding how to handle situations differently and feel more in control. Most people don’t have the awareness or skills to work through conflict and this can be detrimental to their health and wellbeing.
Being able to overcome conflict fosters greater trust, collaboration and wellbeing, and just about everything else positive in the workplace. But poor communication derails relationships, leaving people feeling judged, blamed or offended, diminishing teamwork. That’s how you can flip difficult exchanges into learning opportunities, and unfocused meetings into inspirational interactions.
Register now to learn and practice the mind set and skill set to have more impactful conversations which will increase resilience, wellbeing and an ability to thrive.
Upcoming programs
March 4, 2025 | Virtual (Part 1 of 2)
March 11, 2025 | Virtual (Part 2 of 2)
August 21, 2025 | Virtual (Part 1 of 2)
August 28, 2025 | Virtual (Part 2 of 2)
Challenging Conversations
You can have the smartest people around the table, but if minor differences in opinion throw conversations off track and hinder progress, you’re not getting access to their best thinking. When a challenging topic or conflict arises, natural defences kick in, making open and honest dialogue difficult.
When this happens, people can be either overly cautious and don’t speak openly or they get defensive and argumentative. Most people don’t have the awareness or skills to work through it, so creativity, collaboration, and innovation suffer.
Imagine if instead of wasting time with ineffective conversations, your teams were capable of having open, productive dialogue that resulted in collaboration and finding the best solutions. Your teams should be able to put their most difficult, painful, divisive issues on the table and work through them in fair and productive ways.
Conversational Capacity can be delivered as a one-day, face-to-face workshop or as three 2-hour virtual sessions. Both designs include compelling visuals and materials, engaging videos, and proven learning activities that teach participants:
- The mindset of conversational capacity
- The natural tendencies to either “minimise” or “win” and the consequences of both
- How to quickly recognise when these emotional reactions threaten to throw us off balance
- The four skills for balancing candour and curiosity to stay in the conversational sweet spot
After the workshop, participants will have the skills to stay in the conversational sweet spot, allowing for increased creativity and innovation, and avoiding regrets over things that happen in the heat of the moment.
Don’t let unproductive conversations derail meetings and stall projects, wasting time and money for the organisation. When people can address tough issues in fair and constructive ways, teams can engage in learning-focused dialogue so they can make informed decisions, find the best solutions, and help projects move forward as they should.
This program is designed for anyone with difficult people or tough situations. Theses could be individuals, teams, managers or executive leaders.
Upcoming programs
November 26, 2024 | VIRTUAL
May 13, 2025 | VIRTUAL
September 16, 2025 | VIRTUAL
Mastering Motivation
Mastering Your Motivation makes the bold claim that motivation is a skill that can be taught, learned, nurtured, and sustained.
Individuals can be taught how to choose a high-quality motivational experience at any time and for any task. Leaders learn that their role is to help employees make a shift toward an optimal motivational outlook.
- Identify and distinguish the six Motivational Outlooks in the Spectrum of Motivation
- Understand how the quality of Autonomy, Relatedness, and Competence impact a person’s sense of well-being, energy, and vitality
- Gain three skills for by activating Mastering Your Motivation: Identify a current Motivational Outlook, Shift to or maintain an optimal Motivational Outlook, and Reflect on the shift
- Practice facilitating Motivational Outlook Conversations
- Explore leadership best practices that promote optimal motivation
- Collaborate with a cohort member on a plan for implementing the best practices back in the workplace
This one-day workshop is designed for individual contributors, managers, and senior leaders seeking to create more motivating work environments. It is particularly valuable to anyone who has been trained in SLII®.
Registration includes workshop and materials.
Upcoming programs
March 12, 2025 | VIRTUAL
October 14, 2025 | VIRTUAL
Building Resilience
Leaders need tools to support their teams through times of change and challenge. Creating an environment where team members can excel without burning out is essential. Blanchard’s Building Resilience program teaches the three steps to building individual resilience, which include science-based tools to reboot the brain, develop a resilience mindset, and cultivate resilience practices.
Resilient teams survive and grow stronger in the face of adversity. They remain steady and focused when everything around them is chaotic. This is the power of building resilience, and it all starts with effective leadership.
With the right mindset and practices, every challenge is an opportunity for growth and success. Building Resilience can result in improvements at three levels:
- Individual Resilience - Resilient individuals learn to utilise their strengths to adapt to a constantly changing environment.
- Team Resilience - Resilient teams experience improved employee health and performance.
- Organisational Resilience - Resilient organisations create the systems needed to prevent burnout.
Understand the three steps to becoming resilient
- Learn how to interrupt the flight or fight response
- Gain tools to manage distressing emotions and reduce stress
- Reframe your thinking by practicing the Resilience Mindset
- Create a Resilience Action Plan with practical wellness strategies
- Understand how to pull together a resilience support group
- Senior managers and executives who want to create a more resilient organisation and inspire a culture of change.
- Team leaders who want to build team resilience and use the tools themselves.
- Individual contributors who want to become more resilient and support colleagues.
Upcoming programs
March 25, 2025 | VIRTUAL
October 28, 2025 | VIRTUAL
Customer Service
We know that delivering great customer service is important to your business, and our Legendary Service training program can help turn customer service into a competitive edge for your organisation.
Based on years of research and experience working with organisations who make service a priority, Legendary Service is a fast-paced, interactive program designed to help your managers and employees create alignment around a service-focused vision, values, and behaviours to better serve your customers every day.
Managers and team members identify their beliefs around serving others and how these beliefs impact behaviour. They learn the importance of self care, taking care of yourself so you can better serve the needs of others. And, they assess and segment customers to identify their different needs.
Using our CARE model, managers and service providers learn a framework for understanding the value of ideal service, responding to internal and external customer needs, developing excellent customer service skills, and taking initiative to build great customer relationships that will keep them coming back for your organisation. These skills include active listening skills, resolving difficult situations, and using best practice when interacting with customers
C: Commitment to service
A: Attentiveness
R: Responsiveness
E: Empowerment
Our Legendary Service® customer service training program is designed for managers and front-line service providers who want to consistently deliver ideal service and keep your internal AND external customers coming back and create a real competitive edge for your organisation.
Upcoming programs
August 7, 2025 | VIRTUAL
Servant Leadership
Servant Leadership Essentials program teaches leaders how to build trust, listen, and give and receive feedback in ways that lead to higher levels of engagement, performance, and human satisfaction.
Servant Leadership Essentials builds on the content of the bestselling book Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust. It teaches leaders how to align the purpose and roles of their team with organisational strategies. Leaders learn to guide actions, add energy, and provide long-term perspective.
Outcomes
- Improve Collaboration
- Increase Goal Attainment & Innovation
- Accelerate Learning & Development
- Boost Engagement & Employee Referrals
- Discover the fundamental qualities of servant leadership
- Speak a common language to build trust and give feedback
- Develop the skills to guide the performance of others
- Create a caring environment that focuses on people and results
- Senior Executives
- Managers
- Team Leaders
Upcoming programs
June 11, 2025 | VIRTUAL
Innovation
The Fostering Innovation program also known as Fearless Innovation, empowers the people in your organisation to unleash the inner creativity and skills needed to be an innovator. It teaches a mindset and four-step process that help them seek out problems, experiment, and maximise efficiency and productivity. Incremental innovations help transform the workplace and bring your organisation to the threshold of future success.
Outcomes
- Increase Engagement
- Improve Problem-solving
- Boost Agility
- Raise organisational vitality
- Adopt a new mindset for innovating actively at work, no matter one’s role or level within the organisation
- Seek out problems and situations that innovation could solve
- Generate and prioritise new solutions
- Run experiments and roll out innovative improvements
- Individuals
- Teams
- Managers
- Leaders at all levels
Upcoming programs
June 17, 2025 | VIRTUAL