H&R Block

Embracing Virtual Learning at H&R Block

H&R Block is committed to elevating talent and culture as a key to its successful future. It’s making good on that commitment by making an investment in its leaders so they can unleash the potential in their associates. The organizational effectiveness team at Block was looking for a way to ensure leaders had a common language to use—especially during performance conversations. “We have a set of Behaviors, or commitments to each other and how we’ll work together,” explains Catherine Stewart, director, organizational effectiveness. “One of those Behaviors is Straightforward. We commit to give and seek actionable feedback. Another of our commitments to each other is to be Determined—to achieve high goals, sharing ideas freely and taking actions to win. That said, we want people to communicate more effectively and to advance conversations instead of struggling through them because they don’t have the proper skills. We also know these skills can be taught and learned.” 

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