Create a culture of exceptional service that builds customer loyalty one interaction at a time
Customer Service Solutions Powered By Blanchard®
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognise the importance of customer service to their success, it still feels remarkable when we receive genuinely great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal and external customers coming back and create a competitive edge for your organisation.
Deliver legendary service as a competitive advantage
Delivering great customer service is vital to the success of your business. Yet, creating a service-focused culture can be challenging. Our Legendary Service program teaches your people how to consistently deliver exceptional service that will turn your customers into raving fans and create a competitive edge for your organisation. With the Legendary Service course, your organisation gets:
- Alignment on a service-focused vision, values, and behaviours
- Segmentation of customers based on needs and wants
- Empowered employees who build great customer relationships
- Increased customer loyalty, which drives increased revenue
We know that delivering great customer service is important to your business, and our Legendary Service training program can help turn customer service into a competitive edge for your organisation.
Based on years of research and experience working with organisations who make service a priority, Legendary Service is a fast-paced, interactive program designed to help your managers and employees create alignment around a service-focused vision, values, and behaviours to better serve your customers every day.
Managers and team members identify their beliefs around serving others and how these beliefs impact behaviour. They learn the importance of self care, taking care of yourself so you can better serve the needs of others. And, they assess and segment customers to identify their different needs.
Using our CARE model, managers and service providers learn a framework for understanding the value of ideal service, responding to internal and external customer needs, developing excellent customer service skills, and taking initiative to build great customer relationships that will keep them coming back for your organisation. These skills include active listening skills, resolving difficult situations, and using best practice when interacting with customers
C: Commitment to service
A: Attentiveness
R: Responsiveness
E: Empowerment
Our Legendary Service® customer service training program is designed for managers and front-line service providers who want to consistently deliver ideal service and keep your internal AND external customers coming back and create a real competitive edge for your organisation.
Upcoming public programs
A Service-Centric Culture Creates Real Business Value
Customers fuel business. Companies that deliver consistently exceptional customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognising that customer service starts with how employees treat each other internally and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.
Increase Customer Loyalty
Satisfied customers return to buy more and recommend your organisation to their friends and family.
Reduce Cost of Sales
Understanding your customers’ needs and wants can result in substantial savings in acquiring and retaining happy customers.
Satisfied customers return to buy more and recommend your organisation to their friends and family.
Drive Social Referrals
Engaged customers become your biggest fans and generate powerful word-of-mouth advertising, especially through social media.
Build Morale and Collaboration
Customers are your best source of feedback to help make improvements and develop innovative solutions.
Delivery Options to Meet Your Needs
We can deliver Legendary Service in-person or as virtual sessions so your people can learn the skills for building customer satisfaction and loyalty wherever they are and whenever they have time.